Privacy Policy

Introduction

Unbound Minds is committed to safeguarding the privacy of our clients, team members, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information that is necessary for us to provide our services, which may include:

• Names, addresses, phone numbers, and email addresses
• Health information, including medical history, treatment plans, and records
• Payment details
• Employment information for our team members

We collect personal information through various means, including:

• Directly from you during consultations, via our website, or through phone calls
• From third parties, such as healthcare providers, with your consent

Use of Personal Information

We use your personal information to:

• Provide psychological and related services
• Communicate with you about your treatment and appointments
• Process payments and manage accounts
• Improve our services and website functionality
• Comply with legal and regulatory requirements

Disclosure of Personal Information

We may disclose your personal information to:

• Other healthcare providers involved in your care
• Third-party service providers, such as billing and IT support, who assist us in delivering our services
• Legal or regulatory authorities, when required by law
• Any other third parties with your consent

We ensure that any third parties we engage to handle your personal information adhere to strict confidentiality and privacy obligations.

Protection of Personal Information

Unbound Minds takes the security of your personal information seriously and employs various measures to protect it, including:

• Secure storage systems, both physical and electronic
• Access controls and encryption
• Regular security assessments and staff training

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by Unbound Minds. If you wish to do so, please contact us in writing. We will respond to your request within a reasonable timeframe.

Complaints and Enquiries

If you have any concerns or complaints about how we handle your personal information, please contact us. We will endeavour to resolve your issue promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.