How we match you with the right psychologist

Why our size helps

One thing that helps us match you well at Unbound Minds is our size.

We have a team of 25+ psychologists across Gledswood Hills, Kingswood and telehealth, so we can match you on fit. We’ll suggest who fits you best, then find a time that works for you both.

What we’ll ask you

We’ve built a whole system around it. When you reach out to us, our team will ask more than just, “What’s going on?” We’ll ask about:

• What’s worked (or hasn’t) in the past
• What kind of communication style you prefer
• Whether you want someone direct or gentle, structured or open-ended

We take the time to listen to what you need, not just clinically, but relationally.

Why fit matters

Because here’s what the research tells us: the therapeutic alliance, the quality of the relationship between you and your psychologist, is one of the most consistent predictors of how helpful people find therapy (Flückiger et al., 2018; Norcross & Lambert, 2019).

That’s why we don’t believe in random allocation. We believe in clinical matchmaking.

• Some of our psychologists focus on trauma. Others work mostly with ADHD.
• Some work in a gentle, reflective way; others are more structured and direct.
• Some work mostly with teens, others with busy professionals and parents.

If it doesn’t feel quite right

No matter what you’re bringing into the room, chances are we have someone who’s a good fit. We aim to get it right first time. And if it doesn’t feel quite right? That’s okay too. Tell us and we’ll match you with someone else on the team, no reason needed.

With your permission, your two psychologists do a warm handover. They talk through your history together, in person when they work from the same location, so you don’t have to tell your story twice. No one takes it personally. It’s part of the job, and we’re all on the same team: yours.

We’re big enough to give you options. And small enough to make it feel personal.