Practice policy
Unbound Minds is committed to protecting the privacy of our clients, our team and everyone who visits this website. This policy sets out how we collect, use, disclose and safeguard your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In short
We collect the personal information that is necessary to provide our services, and nothing we do not need.
Your name and contact details, relevant health information such as medical history and treatment records, and payment information. For our team members, employment-related details.
Directly from you, in sessions or when you call or use our website, and from other healthcare providers where you have given consent.
To provide psychological and related services, talk with you about your care, manage appointments and payments, improve our website and services, and meet our legal and professional obligations.
Where other providers are involved in your treatment, we may need to share information with them so your care joins up.
Billing platforms and IT support help us deliver care. Where information is shared with them, they are bound by strict confidentiality and privacy obligations.
We may be required to disclose information to government agencies or regulatory bodies where the law says we must.
We take the protection of your information seriously, and review how we do it regularly.
Secure physical and electronic storage systems, with access controls, and encryption where appropriate.
We review our security practices regularly rather than setting them once and forgetting them.
All staff receive ongoing training in data privacy and confidentiality.
We may update this policy from time to time to reflect changes in legislation or in the way we operate. The most current version is always the one on this page.
Your information, your say
You have the right to see the personal information we hold about you, and to ask us to correct it if it is wrong or incomplete.
Send an enquiry and tell us what you would like to see or change. We will respond within a reasonable timeframe.
Tell us directly. We take privacy complaints seriously and will work to resolve your concerns promptly and fairly.
You can take it to the Office of the Australian Information Commissioner, who handles privacy complaints independently of us.
Locations
Gledswood HillsLevel 2, 25/13 Digitaria Drive, Gledswood Hills. We call from (02) 8319 1945.
KingswoodLevel 3, 302/13 Barber Avenue, Kingswood. We call from (02) 8528 4620.
Online© 2026 Unbound Minds
In crisis? Call Lifeline 13 11 14, or 000 in an emergency.
Unbound Minds provides general mental health information and professional psychological services. This website is not a substitute for personalised advice, diagnosis or treatment.