Unbound Minds is committed to protecting the privacy of our clients, team members, and website visitors. This policy outlines how we collect, use, disclose, and safeguard your personal information, in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
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We collect personal information that is necessary to provide our services. This may include your name, contact details, relevant health information such as medical history and treatment records, payment information, and in the case of our staff, employment-related details. Information is collected through a variety of channels — directly from you during consultations or interactions via phone, email, or our website, as well as from third parties such as healthcare providers, where you have given consent.
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We use this information to provide psychological and related services, to communicate with you about your care, to manage appointments and payments, to improve the functionality of our website and services, and to meet our legal and professional obligations.
In some cases, we may need to share your information with other healthcare providers involved in your treatment, or with third-party service providers such as billing platforms or IT support services who help us deliver our care. We may also be required to disclose information to government agencies or regulatory bodies if required by law. Where personal information is shared with third parties, we ensure those parties are bound by strict confidentiality and privacy obligations.
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We take the protection of your information seriously. We use secure physical and electronic storage systems, access controls, encryption where appropriate, and regular reviews of our security practices. All staff receive ongoing training in data privacy and confidentiality.
You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate or incomplete. If you would like to access or amend your information, please get in touch with us in writing and we will respond within a reasonable timeframe.
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If you have any concerns or complaints about how your personal information is managed, we encourage you to contact us directly. We take privacy complaints seriously and will work to resolve your concerns promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
We may update this Privacy Policy from time to time to reflect changes in legislation or in the way we operate. The most current version will always be available on our website.