Practice policy
Things do not always go to plan. Illness, a change at work, a child who wakes up unwell. We understand, and we would always rather hear from you early than have you worry about it.
In short
A cancelled session is not simply a gap in the calendar. Three things have usually already happened by the time it comes around.
Every appointment time is protected and kept for you alone, from the moment it is booked.
They set aside time before each session to review your history, plan what to work on, and tailor it to your goals.
Many people organise time off work, rearrange childcare, or take a child out of school to attend. That cannot be done on a few hours' notice.
This policy applies to therapy and assessment appointments at Gledswood Hills, Kingswood and online.
If something comes up
Tell us as early as you can. The more notice you give, the more likely we can offer that time to someone else who needs it, and keep your own care on track.
1300 151 110, Monday to Friday, 9am to 4:30pm. This is the fastest way to move an appointment.
Leave your details outside our hours and Client Care, the people who answer our phones, will call you back by the next business morning.
You keep the same psychologist. If you'd rather not wait for their next opening, tell us and we'll talk through the options.
Locations
Gledswood HillsLevel 2, 25/13 Digitaria Drive, Gledswood Hills. We call from (02) 8319 1945.
KingswoodLevel 3, 302/13 Barber Avenue, Kingswood. We call from (02) 8528 4620.
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