Gledswood Hills, Kingswood and online
Trauma and PTSD support in Penrith and Gledswood Hills.
Monday to Friday, 9am to 4:30pm, or leave a message and we’ll call you back.
We’re away from the phones right now. Send an enquiry and we’ll get back to you by the next business morning.
In crisis? Call Lifeline on 13 11 14, or 000 in an emergency.
- You don't need a GP referral to book.
- With a Mental Health Treatment Plan, Medicare pays a rebate for each session and you pay the gap. How rebates work
- Call to ask about this week's appointments.
- Our Kingswood clinic, minutes from Penrith, Nepean Health Hub, Level 3, 302/13 Barber Avenue, Kingswood NSW 2747. Car park under the building.
- Our Gledswood Hills clinic, Gregory Hills Health and Business Centre, Level 2, 25/13 Digitaria Drive, Gledswood Hills NSW 2557. Visitor parking on site.
- Or have your sessions online.
- No GP referral needed to book
- Medicare rebates with a GP Mental Health Treatment Plan
- NDIS and WorkCover clients welcome
What it can feel like.
Trauma can come from many experiences, including abuse, accidents, violence, loss, natural disasters or any event that overwhelms your ability to cope. For some people it leads to post-traumatic stress disorder (PTSD), where memories, triggers and ongoing fear keep the nervous system on high alert. Living with trauma doesn’t mean you’re broken.
- Flashbacks, nightmares or intrusive memories
- Feeling on edge, easily startled or constantly on guard
- Avoiding people, places or reminders of the event
- Numbness, detachment or difficulty feeling present
- Irritability, anger or intense mood swings
- Difficulty concentrating or sleeping
These reactions aren’t weaknesses. They’re the body’s way of trying to protect itself.
You set the pace.
Your sense of safety comes first in your sessions.
- You choose what to talk about, and when.
- You don't have to go into detail about what happened to start therapy.
- You can pause, take a break or stop a session at any time.
- You can ask why your psychologist is suggesting something, and you can say no.
- You can ask for a different psychologist, no reason needed.
How we approach trauma and PTSD
Our psychologists use approaches shaped around you, moving at a pace that feels safe and manageable.
- 1
Understanding your experience
Your psychologist starts with what’s going on for you, including what happened, how it affects you now and what feels safe to talk about. You’ll talk about what brought you here and what you’d like to change.
- 2
Choosing an approach together
Your psychologist explains the options and why they might suit you, then you agree on a plan together.
- 3
Reviewing the plan together
Along the way, your psychologist checks progress with you, using measures chosen for you and what you’re working on, and adjusts the plan if needed.
What support can include
- Trauma-focused cognitive behavioural therapy (CBT) Works through traumatic memories and the meaning they carry, when you're ready.
- Eye Movement Desensitisation and Reprocessing (EMDR) EMDR is an evidence-based therapy that works with distressing memories. Some of our psychologists at both clinics offer it.
- Mindfulness and grounding Practical tools for flashbacks, anxiety and overwhelm.
- Emotion regulation skills Ways to settle the body’s stress response.
- Narrative and strengths-based approaches Placing what happened within your wider life story.
- Family or relationship support Involving people close to you, if you want that and where it fits.
What your first session is like.
If you're nervous about the first session, here's what happens.
- Arriving. Take the lift to Level 3 at Kingswood or Level 2 at Gledswood Hills, and come to reception. Give your name and take a seat, and your psychologist will come out to the waiting room to meet you. For an online session, join from somewhere private where you can talk freely.
- Talking it through. The first session is about understanding your story, including what brought you here, how things are for you now and what you'd like to change. You decide how much to say about what happened.
- Leaving with a plan. Your psychologist will outline a plan for moving forward and explain the options. You agree on the plan together.
Who you’ll see
A psychologist who fits.
You’ll see one of our 25+ psychologists, at Gledswood Hills, Kingswood or online. All our psychologists are registered with AHPRA.
Psychologists who work with trauma
.jpeg)
Depth behind the person you see
You see one psychologist. Behind them is a practice that invests in what they know: training through the year, supervision built in, and time set aside to keep up with the research.
Trained for the work in front of them
Our psychologists train through the year, and we train together when we take on a new approach.
Enough of us to match you properly
With 25+ psychologists, we can put you with someone who works with what you’re facing, your age group, and the way you like to work.
Keeping up, on purpose
New research, new frameworks and new tools get tested against what we already do. What earns its place stays.
If something isn’t working.
Tell us, or tell your psychologist. Here’s what can happen next.
Ask for a different psychologist
We aim to get it right first time. If not, tell us and we’ll match you with someone else. No reason needed, and you won’t have to start over.
Talk it through with your psychologist
Your psychologist reviews the plan with you, and can talk your care through in supervision. All our psychologists work with regular supervision and shared clinical standards.
Wondering about medication?
If medication might be worth considering, we can write to your GP with what we’ve found, with your consent.
Before you book.
Where
Two locations, or online
See your psychologist in person at Gledswood Hills or Kingswood, or have your sessions online.
Fees and rebates
Medicare
No GP referral needed to book. With a GP Mental Health Treatment Plan, we process your Medicare rebate on the spot, and it’s usually paid into your account within 24–48 hours. Gap fees on rebated sessions also count towards the Medicare Safety Net, which can mean a bigger rebate later in the year.
No GP referral needed to book. With a Mental Health Treatment Plan, Medicare pays a rebate for up to 10 individual and 10 group sessions a calendar year (1 January to 31 December). You pay the gap. Gap fees on rebated sessions also count towards the Medicare Safety Net, which can mean a bigger rebate later in the year.
Rebates and fundingWatch: the Medicare Safety Net, in under a minute
Funding
NDIS and WorkCover
NDIS and WorkCover clients welcome.
Questions, answered.
Can’t see yours? Our Client Care team can help on 1300 151 110.
How does Unbound Minds support adults with trauma or PTSD?
We create a safe and supportive space to talk about what you've been through, at a pace that feels manageable. You choose what to share. Our psychologists use evidence-based approaches such as trauma-focused cognitive behavioural therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR).
Do you only focus on the traumatic event itself?
No. While the trauma is part of the picture, we also focus on the impact it has on daily life: sleep, relationships, mood, and sense of safety. Therapy addresses both the memories and the way trauma continues to affect you now.
How do I know if I might have PTSD?
PTSD can include symptoms such as flashbacks, nightmares, avoidance of reminders, feeling constantly on edge, or difficulty trusting others. Our psychologists can assess for PTSD and talk you through what they find. If these experiences are disrupting your life, it's worth reaching out.
What can I expect in therapy for trauma?
Therapy is paced carefully and collaboratively. You won't be pushed to share more than you're ready to, and you can pause at any time. Together you'll work on coping skills and, when the time is right, on processing difficult memories.
Is it too late for therapy if the trauma happened a long time ago?
No. You can start at any point. Trauma can affect people years or even decades after the event, and your psychologist will work with you on how it affects you now.
Do you offer EMDR?
Yes. Kirsten Kreutzfeldt at our Kingswood clinic and Christina Quattropani at Gledswood Hills offer EMDR. Your psychologist will talk with you about whether it suits you before you start. Read about EMDR therapy.
Start with a phone call.
We’ll listen, ask a few questions and match you with a psychologist who fits.
Monday to Friday, 9am to 4:30pm, or leave a message and we’ll call you back.
We’re away from the phones right now. Send an enquiry and we’ll get back to you by the next business morning.
Locations
Gledswood HillsLevel 2, 25/13 Digitaria Drive, Gledswood Hills. We call from (02) 8319 1945.
KingswoodLevel 3, 302/13 Barber Avenue, Kingswood. We call from (02) 8528 4620.
OnlineGet The Check-In
Our monthly email from the psychologists at Unbound Minds. Unsubscribe any time.
© 2026 Unbound Minds
In crisis? Call Lifeline on 13 11 14, or 000 in an emergency.
Unbound Minds provides general mental health information and professional psychological services. This website is not a substitute for personalised advice, diagnosis or treatment.