Our Client Care team
Sonia PrasadGledswood Hills
Sonia is one of the people who answer when you call.
Their job is to listen, ask a few questions and find you the right fit.
Monday to Friday, 9am to 4:30pm, or leave a message and we’ll call you back.
We’re away from the phones right now. Send an enquiry and we’ll get back to you by the next business morning.
What happens when you call
Client Care asks just enough to find the right fit. Your psychologist takes it from there.
Client Care answers
You don’t need to have it all worked out before you call.
We ask a few questions
Who it’s for, what’s going on, and whether you’d prefer in person or online.
We match you
We’ll match you with a psychologist who fits, then find a time that works for you both.
Not the right fit?
We aim to get it right first time. If not, tell us and we’ll match you with someone else. No reason needed, and you won’t have to start over.
Good to know
Booking
No GP referral needed
With a GP Mental Health Treatment Plan, Medicare rebates are processed on the spot and usually paid into your account within 24–48 hours.
NDIS and WorkCover clients welcome.
Clinic
Gledswood Hills
Level 2, 25/13 Digitaria Drive, Gledswood Hills NSW 2557
When we call you, it’ll be from (02) 8319 1945, so you’ll know it’s us.
Clinic
Kingswood
Nepean Health Hub, Level 3, 302/13 Barber Avenue, Kingswood NSW 2747
When we call you, it’ll be from (02) 8528 4620, so you’ll know it’s us.
Get to know Sonia
If you’re nervous about calling…
I’ve had this conversation many times, and no two calls are ever the same. You won’t say the wrong thing. What you’re going through matters, and making that first call can be the hardest part. We’re here to make it a little easier.
My tip for your first visit
Write down the one thing you most want to talk about. You don’t need to know what to say or where to start. If your mind goes blank, your psychologist will gently guide the conversation.
The rest of the team
You might speak with any of them when you call.
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Start with a phone call.
Can’t talk now? Send an enquiry and we’ll get back to you by the next business morning.
Monday to Friday, 9am to 4:30pm, or leave a message and we’ll call you back.
We’re away from the phones right now. Send an enquiry and we’ll get back to you by the next business morning.
If you need support right now, call Lifeline on 13 11 14 or 000 in an emergency.