Few things shake a parent like the moment your child tells you they don't want to go to school because of someone there. The protective instinct kicks in hard. So does the helplessness. Most of the public information on bullying focuses on what the school should do. This piece focuses on what you can do, in roughly the order it tends to be useful, and where the line sits between something a school can resolve and something where a psychologist needs to be involved.

Quick answer

If your child is being bullied at school, the immediate priority is to listen calmly, take it seriously, and avoid promising solutions you can't guarantee. The second priority is to report it in writing to the school and request a meeting with a specific person and a specific timeline. The third is to watch for the mental health impact: changes in sleep, mood, appetite, school refusal, withdrawal, or self-blame. Bullying becomes a mental health issue when these signs persist for more than a few weeks, or when your child starts saying things about themselves that frighten you. That's when a psychologist becomes part of the response.

First, the conversation at home

The instinct is to jump straight to action. Wait. The first job is to make sure your child feels you can hear what they're telling you without it turning into a crisis they now have to manage for you. Some things that help:

• Sit beside them, not across. Side-by-side conversations are easier for kids than face-to-face. Driving, walking the dog, doing dishes together. Eye contact across a table puts pressure on a child who's already feeling exposed.
• Validate first. "That sounds really hard" is more useful than "why didn't you tell me sooner?" Whatever they've told you took courage. Honour it.
• Get the specifics, gently. Who, what, where, when, how often, who saw. You'll need these details for the school, but ask once and write them down later, don't take notes in front of your child.
• Ask what they want. "What do you want to happen now?" gives them agency. Some kids want it stopped immediately. Some want time to think. Some want you not to do anything yet. Respecting their answer, even if you eventually have to override it for safety reasons, is how trust is preserved.
• Don't promise it will stop. You can't guarantee this. You can promise to take it seriously, to help them think through what to do, and to be on their side through whatever comes next.

Then, the conversation with the school

Schools deal with bullying constantly. Most have clear processes. The difference between a school that resolves it well and one that doesn't is often how the parent escalates, not how loud they are. Some practical steps:

Report in writing. An email to the classroom teacher (primary) or the year coordinator (secondary), with copy to the deputy principal, creates a paper trail. Email is far better than a verbal conversation at pickup, which the school has no formal record of.

Be specific. Include the facts you gathered. Names, dates, what happened, who saw. Distinguish between observed behaviour and your child's interpretation. "My daughter reports that on Tuesday at recess, three students said X to her" is stronger than "my daughter is being bullied by some girls."

Request a meeting with a deadline. "I'd appreciate a meeting within the next five school days to discuss next steps." Without a timeline, requests drift.

Know what to ask for. Ask what the school's specific anti-bullying policy is. Ask what they intend to do, by when, and how you'll be updated. Ask what arrangements will be made to ensure your child feels safe at school in the interim.

Keep records. Save the emails. Date and note any phone conversations. If the response is inadequate, this is what allows you to escalate to the principal, the area director, or the Department of Education with a clear case.

When the school isn't taking it seriously

Sometimes the school response is dismissive, slow, or framed in a way that puts the responsibility back on your child ("have you tried just walking away?"). When this happens:

• Escalate in writing to the principal. Use the words "I want to formally raise concerns about [issue] and the school's response to date."
• If still no movement, escalate to the relevant department or diocese depending on whether the school is public, Catholic, or independent. NSW Department of Education has a complaints process. Catholic Schools NSW and the Association of Independent Schools NSW have parallel processes.
• For serious physical violence or threats, you do not need to wait for the school. Police can be contacted directly.
• For online or out-of-school bullying that's affecting your child, the eSafety Commissioner has powers to act on serious cyberbullying material.

Cyberbullying: a different shape of the same problem

Bullying that happens online has some specific dynamics worth knowing. It often follows the child home, into their bedroom, into the small hours. It's witnessed by a much wider audience than playground bullying. It's also more documentable, which can help with reporting. Screenshots time-stamped at the moment of viewing are evidence. Encourage your child not to retaliate online, not to delete messages, and to come to you before responding.

If the cyberbullying is severe, the federal eSafety Commissioner can require platforms to remove content within 24 hours. Their process is free and reasonably accessible.

When bullying becomes a mental health issue

This is the question parents often ask too late. The threshold isn't about the bullying itself; it's about the impact. Watch for:

• Sleep changes: trouble falling asleep, frequent nightmares, waking earlier
• School refusal or somatic complaints (stomach aches, headaches) on school mornings
• Withdrawal from friends or activities they previously enjoyed
• Appetite changes
• Mood changes — irritability, sadness, flatness
• Self-blaming language: "there's something wrong with me," "I deserve it," "no one likes me"
• Any expression of not wanting to be here, or wanting to disappear

If these patterns persist beyond two to three weeks, or if your child says anything that frightens you about how they're feeling about themselves, that's the moment to bring in a psychologist. You don't need to wait for the bullying to be resolved first. In fact, the therapeutic work often runs in parallel with the school resolution, because the harm has already been done and the recovery needs its own support.

Two patterns we see frequently in clinic that parents often miss: school refusal that emerges three to six months after bullying has stopped, because the body has learned that school is unsafe even when the immediate threat is gone; and self-esteem damage in teenagers that becomes a longer-term pattern of believing they are the problem.

What therapy actually does for a bullied child

Therapy for a child who has been bullied does several things at once. It gives them a place to put down what they've been carrying, often things they haven't said out loud at home. It helps them rebuild a sense of themselves that the bullying tried to take from them. It teaches them how to read social situations and protect themselves without becoming hardened. For many children, it also provides a relationship with a trusted adult outside the family, which itself can be healing.

For some kids, the bullying has produced symptoms that meet the threshold of anxiety or depression in their own right. In those cases, the therapy addresses both the underlying impact and the specific symptoms. This is a different question from "is my child the kind of child who needs therapy," which is the wrong question. Lots of resilient, well-loved children need therapy after being bullied because being bullied is a significant adverse event and most people benefit from support after one of those.

How we approach this at Unbound Minds

When a family comes to us about bullying, we usually start with a parent session first. This lets us understand what's happened, what the school is doing, and what your child is already saying about it, before your child meets the psychologist. That way, the first child session can focus on the child rather than on background-gathering.

From there, our work is typically a mix of letting the child express what's happened in a way that suits their age, building back self-trust and self-image, teaching practical strategies for social safety, and supporting the parents to know what to watch for and how to respond at home. We work alongside the school's process, not in competition with it. We see children and teenagers across St Marys, Cranebrook, Jordan Springs, Glenmore Park, and the broader Western Sydney area.

When to seek help

Quick rule of thumb: if the bullying is ongoing and you're not seeing change after two weeks of school engagement, that's the time to escalate at the school. If your child is showing any of the warning signs above, that's the time to involve a psychologist regardless of whether the bullying has resolved. If your child says anything that suggests they don't want to be here, contact your GP, call Lifeline on 13 11 14, or take them to an emergency department. Don't wait.

Frequently Asked Questions

What should I do if my child is being bullied at school?

First, listen carefully without panicking. Second, gather the specifics calmly. Third, report it in writing to the school with a request for a meeting within five school days. Fourth, watch closely for changes in your child's sleep, mood, and behaviour. If those changes persist, involve a psychologist alongside the school's process.

How do I help my child cope with bullying?

Validate what they're feeling, avoid promising fixes you can't guarantee, give them agency in what happens next, and protect their downtime at home so it doesn't all become problem-solving. If the impact is lasting, professional support is appropriate.

When does bullying become a mental health issue?

When sleep, mood, appetite, school engagement, or self-image change in a sustained way beyond two to three weeks, or when your child starts using self-blaming language. Bullying that has stopped can still produce mental health effects months later — keep watching.

How do I talk to my child about bullying?

Side-by-side, not face-to-face. Validate before you problem-solve. Get the specifics gently. Ask what they want to happen. Don't promise to make it stop. Promise to take it seriously and to be on their side.

Should I take my child to a psychologist for bullying?

If the impact is lasting more than two to three weeks, if your child is showing significant changes in mood, sleep, school attendance, or self-image, or if you're worried, yes. You don't need to wait for the bullying to be resolved first.

What if the school isn't taking the bullying seriously?

Escalate in writing — to the principal first, then to the relevant department or diocese. Document everything. For serious physical threats, you can involve police directly. For online cyberbullying, the eSafety Commissioner has takedown powers.

Working with us

If your child is in the middle of this and you want a conversation with someone who can help you think it through, we're here. We work with families across Western Sydney whose kids are navigating bullying, social difficulties, and the anxiety and self-doubt that often comes with both. You don't need a diagnosis or a referral to call — start with a phone conversation and we'll work out what would help.