Gledswood Hills, Kingswood and online
Positive behaviour support through the NDIS.
Monday to Friday, 9am to 4:30pm, or leave a message and we'll call you back.
We're away from the phones right now. Send an enquiry and we'll get back to you by the next business morning.
- No GP referral needed to book
- Medicare rebates with a GP Mental Health Treatment Plan
- NDIS and WorkCover clients welcome
Most first calls take just a few minutes.
What it can look like.
Living with or supporting someone with complex behaviours can be stressful and isolating, and it’s hard to know where to turn. These behaviours are almost always a form of communication: a sign that a person’s needs aren’t being met, or that they’re struggling to cope. Struggling doesn’t mean failure.
- Behaviours that are hard to manage at home, school or in the community
- Behaviours that risk harm to the person or others
- Difficulty communicating needs, leading to frustration or meltdowns
- NDIS-regulated restrictive practices you want to reduce
- Several providers who need to work from the same plan
- Feeling stuck and needing practical strategies for NDIS goals
If these sound familiar, a Behaviour Support Practitioner may be able to help.
How we approach positive behaviour support
Our approach is collaborative and evidence-based. We look for the purpose of a behaviour and build new skills in its place.
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Understanding your child’s experience
Your psychologist starts with what’s going on for your child, including what happens before, during and after the behaviour, and what it might be communicating. You’ll talk about what brought you here and what you’d like to change.
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Choosing an approach together
Your psychologist explains the options and why they might suit your child, then you agree on a plan together.
- 3
Reviewing the plan together
Along the way, your psychologist checks progress with you and your child, using measures chosen for your child and what they’re working on, and adjusts the plan if needed.
What support can include
- Functional Behaviour Assessment (FBA) Understanding the triggers and purpose of a behaviour.
- Positive Behaviour Support Plan (PBSP) An NDIS-compliant plan with practical, positive strategies.
- Family and carer training Coaching and hands-on support so families and support workers can use the plan.
- Reducing restrictive practices Clear, safe plans to reduce restrictive practices, as the NDIS Commission requires.
- Working with your psychologist Your psychologist can focus on mental health while the practitioner focuses on everyday behavioural strategies.
Who you’ll see
A psychologist who fits.
You’ll see one of our 25+ psychologists, at Gledswood Hills, Kingswood or online. All our psychologists are registered with AHPRA.
- 1
Our Client Care team answers
Client Care are the people who answer our phones. You don't need a GP referral, and you don't need to have it all worked out before you call.
- 2
We ask a few questions
Who it’s for, what’s going on, in person or online, and whether you have a GP Mental Health Treatment Plan, NDIS or WorkCover.
- 3
We match you
We’ll match you with a psychologist who fits, then find a time that works for you both. You can also ask for someone by name.
Depth behind the person you see
Your child sees one psychologist. Behind them is a practice that invests in what they know: training through the year, supervisors on staff, and time set aside to keep up with the research.
Trained for the work in front of them
Our psychologists train through the year, and we train together when we take on a new approach.
Enough of us to match your child properly
With 27 psychologists, we can put your child with someone who works with their age, what's going on, and how they like to work.
Keeping up, on purpose
New research, new frameworks and new tools get tested against what we already do. What earns its place stays.
If something isn’t working.
Tell us, or tell your psychologist. Here’s what can happen next.
Ask for a different psychologist
We aim to get it right first time. If not, tell us and we’ll match you with someone else.
Talk it through with your psychologist
Your psychologist reviews the plan with you, and can talk your care through in supervision. All our psychologists work with regular supervision and shared clinical standards.
Wondering about medication?
If medication might be worth considering, we can write to your GP or paediatrician with what we’ve found, with your consent.
Before you book.
Where
Two locations, or online
See your psychologist in person at Gledswood Hills or Kingswood, or have your sessions online.
Fees and rebates
Medicare
No GP referral needed to book. With a GP Mental Health Treatment Plan, we process your Medicare rebate on the spot, and it’s usually paid into your account within 24–48 hours.
Funding
NDIS and WorkCover
NDIS and WorkCover clients welcome.
Questions parents ask.
Can’t see yours? Our Client Care team can help on 1300 151 110.
What NDIS funding do I need for this service?
This service is funded under the 'Capacity Building – Improved Relationships' (CB – Improved Relationships) support category in your NDIS plan. If you're unsure if you have this in your plan, we can help you check when you call.
Do I need to be a psychology client at Unbound Minds to access this?
No, you can access our Behaviour Support service on its own. However, many families choose to have both services under one roof. We can discuss your specific needs and help you decide the best pathway when you enquire.
How does your Behaviour Support Practitioner work with my psychologist?
You are not required to see one of our psychologists to access our Behaviour Support Practitioner. However, if a participant does need support for both mental health and complex behaviours, having both under one roof can help. Your practitioners can talk directly and share strategies, so you don't have to coordinate two separate providers yourself.
What does the assessment and plan process involve?
It starts with a comprehensive assessment where your practitioner gets to know you, your family, and your supports by talking and observing. We then draft the Positive Behaviour Support Plan in collaboration with you. Finally, we move to implementation, which involves training your support network and reviewing the plan regularly to check how it's working.
Do your practitioners do visits to homes or schools?
Yes. Positive Behaviour Support is designed to be applied in the real-world settings where behaviours happen. As funded in your NDIS plan, our practitioners can conduct assessments and provide training in the settings where support is needed, such as your home, school, or day program.
Start with a phone call.
We’ll listen, ask a few questions and match your child with a psychologist who fits.
Monday to Friday, 9am to 4:30pm, or leave a message and we'll call you back.
We're away from the phones right now. Send an enquiry and we'll get back to you by the next business morning.
Locations
Gledswood HillsLevel 2, 25/13 Digitaria Drive, Gledswood Hills. We call from (02) 8319 1945.
KingswoodLevel 3, 302/13 Barber Avenue, Kingswood. We call from (02) 8528 4620.
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Unbound Minds provides general mental health information and professional psychological services. This website is not a substitute for personalised advice, diagnosis or treatment.